Tapping out, talking in: what drives users to ditch menu-based navigation and switch to voice and text AI-based chatbots in mobile banking?
Dawood H, Liew C, & Rajan M.
A summary and abstract can be added for this research item in the admin.
Dawood H, Liew C, & Rajan M.
A summary and abstract can be added for this research item in the admin.